Hi,

We are working a lot with video in our lessons, most of which are not in an LMS but just on a website. The vimeo tool works perfect on pc, laptop and android, but this week we learned it doesn't work on iphone (I tested with safari). I read somewhere online that IOS doesn't allow <autoplay> so I tried to force play after a second. But saw that the play and pause action blocks for the vimeo tool don't work (again, on iPhone IOS, they work perfect on everything else). Do you think you can take a look at this for a fix, or is this something that has to do with IOS and you can't change anything about it?

I also tested it with the youtube object, and those play/pause blocks also don't work on iphone. The normal player does work, even with vimeo direct video links, but then we miss the nice features of vimeo like bandwith resolution upscaling, subtitles etc. We will try to use this as a temporarily solution, but is it possible to add more than 1 subtitle (so multiple languages) to a video?

Thanks in advance

Hi Marcel,
This is not something that we can control. It is between the browser and the Vimeo site. And, as you mentioned, autoplay is very restrictive on iOS:
Autoplay and loop embedded videos – Vimeo Help Center

Actions attempting to get the video to play are treated the same as autoplay, the user must actually click directly on the video player for it to be considered non-autoplay. You can try muting the video (setting the volume to 0), but even that might not always work.

As for your other question, can you include multiple audio tracks in the regular video object? Yes! Here's how to include multiple captions: https://share.smartbuilder.com/public/support/multilanguage-vtt-multiple-closed-caption-tracks.mp4

Here's the sample you can test with, and steal the sb4config folder from:
https://share.smartbuilder.com/public/support/multilanguage-vtt-multiple-closed-caption-tracks.zip

Hope that helps!

Hi,

That's what I thought. I've also seen some other function like 'lesson volume' not working on iPhone. IOS just think differently from all other OS
Thanks for the example of the multiple captions, very helpfull!

If your videos aren’t playing on your iPhone, don’t worry—it’s one of those things that happens from time to time, but it's usually fixable with a few simple tricks. First, let’s check if it’s a particular video that’s acting up or if it’s all videos. If it’s just one, it might be corrupted or improperly downloaded, which means it might not be an iPhone issue at all. Try streaming it again or re-downloading it if you can.
Now, if it’s all videos, let’s start with something simple—restarting your iPhone. You’d be surprised how often a quick restart solves these random issues. Sometimes the software just needs a little refresh, and restarting can help clear out any minor glitches.

Another thing that might be causing the problem is your internet connection. If you’re streaming videos, a weak Wi-Fi or cellular signal can be the culprit. Try switching to a different network, or if you’re on Wi-Fi, toggle it off and back on again to see if that helps.
Sometimes, the issue can also be related to the app you’re using. If you’re watching on a third-party app like YouTube or Netflix, there could be a bug in the app itself. Updating the app from the App Store might do the trick. And, if that doesn’t help, deleting the app and reinstalling it often clears out any funky bugs that could be causing the playback issues.

Hi Smartbuilder,

I found out that autoplay does kinda work now, but (weird enough) only if you come from a page where you clicked on a button (object) to go to the next page (with video). If you clicked on a hotspot to go to the next page, the autoplay doesn't work. 

So it has something to do with the difference between a hotspot and a button object. I've tested in multiple times, and it is consistent. Maybe this is something you guys can look into?

It might have something to do with the button state. On mobile, if you have a 'rollover' or 'rollout' block in it, you need to click twice on a button to fire it. The first one activates the rollover event, and only the second one the click. When you don't have a rollover block, then it works normal with 1 click.

Or this might be an unrelated issue, but would also be nice to be fixed as we now can't use any rollover events  

Thanks in advance

Hi Marcel,
1. I'm not sure how you're getting the Vimeo object to autoplay on iOS. We haven't been able to, and according to Vimeo's site, this shouldn't really be possible - Troubleshooting: Autoplay restrictions – Vimeo Help Center

2. We're also not seeing the issue with having to click twice on a button that has a rollover event. On mobile, rollover often doesn't make sense, so we avoid those when we expect a mobile audience. When you tap on a button that has an onRollover event it should fire that as well as any onClick events that exist. I don't think there's an equivalent onRollout on mobile. Your setup / logic might be a little different. Can you send us your lesson via email? Or try to create a simple case to test on iOS (here's my test if you want to play with it - https://lrs.smartbuilder.com/l/o8y9m9vjlwjp )

Let us know what you find!