Can't open SB4 file https://portal.smartbuilder.com/c/message_boards/find_thread?p_l_id=&threadId=59808 2026-03-09T08:49:35Z 2026-03-09T08:49:35Z SB Support https://portal.smartbuilder.com/c/message_boards/find_message?p_l_id=&messageId=60464 2017-01-05T13:12:19Z 2017-01-05T13:12:19Z

We have enhanced the tracing in the log file. Please try to reproduce the bug, and then attach the log file to a ticket.

SB Support 2017-01-05T13:12:19Z Beta User https://portal.smartbuilder.com/c/message_boards/find_message?p_l_id=&messageId=59807 2016-12-29T18:52:01Z 2016-12-29T18:52:01Z

I've tried to open a small file I created over the weekend just to get familiar with the program and I'm getting a 'Problem occurred' message which reads. " An error has occurred. See log error for more details. java.lang.NullPointerException" I click on the details button and get the same message.The start up tutorial file that I made from following your video is opening fine.

Beta User 2016-12-29T18:52:01Z